FAQs


What is your return policy if the shoe does not fit me?

We want our customers to feel confident in their purchase, if for any reason you are not satisfied with your item or it is the incorrect size, please contact us at info@colchesters.com and we will supply you a return label. Upon receiving the item we will issue a full refund. 

How much does shipping cost?

Shipping is free to all customers inside the United States. Your item should arrive in about 3-6 days depending on weekend ordering, holidays, weather, etc. 

Do you ship internationally?

We gladly welcome international orders. For international there is a flat fee of $20.00USD. We are not responsible for any custom or tariff fees imposed by your country. 

I need a different size then what is offered, when will you carry more sizes?

We are currently out of many of our most popular sizes and styles. We are working as hard as we can and are aiming for more stock by late summer 2017. We thank you for your patience and support. Please sign up for our mailing list on the main page to keep informed. 

How is your sizing?

Our sneakers generally run true to size. 

I would like to carry Colchesters in my store, what do I need to do?

Please contact us at info@colchesters.com and we would be delighted to discuss.